Our service agreement acquaints you with an insight of our various service policies and helps you to know us better as a trustworthy hosting service provider.
We, at Host Preneur, intend to provide you a variety of hosting solutions, such as-shared, cloud, and dedicated hosting solutions. As a web hosting service supplier, we strive to maintain your websites and for this, we bring to you a number of services and software packages. The hosting house provided underneath reseller hosting and shared hosting is meant to tackle the host live websites. For those, who need backup services, we offer our special backup plans, named as backup bag services. Various terms of our services are described in detail for the consideration and perusal of our valued customers.
Customers must not share their account details with anyone. They must ensure that the scripts or programs installed under their accounts are secure and they have got the permissions for the directories, regardless of the method of their installation. Permissions on almost every directory should be set to 755 or as restrictive as possible. Users are ultimately responsible for all the activities under their accounts and therefore we highly recommend them to use a strong password. We’ve enabled certain audits to suspend accounts with weak passwords, thereby requesting the clients to update their passwords to a stronger one.
We, as a domain service provider, are concerned about our customers and thus provide them a domain registration agreement so that they may know us better. Since this agreement contains all the terms and conditions for the services we provide, we believe that our every customer must accept it prior to tying-up with us. Any individual or organization who wish to register, transfer, or renew a domain name has to accept this agreement.
We always strive to be a client-centric organization by putting our best efforts in meeting our customers’ requisites. Our anti-spam policy equips you to reduce any spam related issue in a more vigilant manner. Making it more prominent, we’ve brought two more policies under this aspect.
As your web hosting service provider, we take up the responsibility to restrict any spam content, say pornography, nudity, erotica, pharmaceuticals (in terms of sex medicines and sex-related merchandising) or some sites that may infer sexual content or link to adult content.
In addition, we intend to offer you a complete protection from Warez and malicious softwares. These may include from plagiarized softwares to ROMs, emulators, hacking, password cracking, IP spoofing, Trojan horses, viruses, spy-wares, dialers, malware, i-frames, even their encryption. Not being confined to this extent, we expand our horizons to ensure your commercial audio, video, or music files not to violate any legal regulation, be it federal, state, or local.
We’ve adopted a zero tolerance policy in terms of usage of our services or network for transmission, distribution, or delivery of bulk e-mails that may be unsolicited bulk or unsolicited commercial e-mail. We do not support the sending, assisting, or commissioning the transmission of commercial e-mails that do not comply with the U.S.
At HOST PRENEUR, we stand amongst the most reliable and incredible web hosting service providers across the globe and thus, we consider it as our prime concern that any of our services or software packages may not get injured, disabled, overburdened, or impaired under any plan.
We intend to keep track of all the spam that is sent to or from our servers. Strict actions are taken against the customers who are suspected for violating the services by sending spam. The offender customers are liable to be instantly suspended.
The customers must keep a record containing the prior permission of the recipients for sending them a mail. We do not provide any of our services say, DNS services or web site redirect services, to the customers who own the sites containing spam.
This agreement states that a third party who has violated either our spam policy or another applicable law is not liable to send e-mails. In addition, there is a provision of prohibiting the e-mails that do not compliance with this spam policy and contains any reference to a website hosted by us, or any reference or link to our network or system.
If we come across any unauthorized or improper use of our network, products, or services, we may block messages from a particular internet domain, mail server, or IP address. We reserve the right to suspend all the services provided to a customer without any prior notification. An administrative fee equal to $200.00 is applicable to the offenders for sending each piece of spam. Any individual or organization may report for a spam incidence by sending an e-mail to email@example.com
Any segment of this policy does not provide endowment of any right to transmit or send e-mails to or through our network or services, it may instead lead to civil and criminal penalties. If, by any chance, this policy fails to be imposed, it doesn’t amount to a waiver of company’s rights in any way.
If a website is found to be exploiting the server resources, causing them to be crashed, their load to be increased, or their performance to be deteriorated, we are liable to suspend that particular site. Clients are warned prior to such suspensions to optimize their websites within a given time frame. Customers are even offered with several options to choose and proceed with.
At Host Preneur, we do not allow you to put in chat rooms on your website. Since these chat rooms tend to be in the form of heavy system hogs, we do not enable you to access them as an associate account choice on our shared hosting solutions.
We always retain backup copies of the customers’ data stored on our servers for any kind of recovery purposes. Nevertheless, the backup availability is not guaranteed and we would not be, in any case, responsible for any kind of data loss. Customers are therefore advised to either regularly backup the information they’ve stored on our servers or purchase remote backup services. The clients can avail our hosting control panel facilitates to auto backup their accounts, which they can restore or download at any point of time.
Under our payment policies, we’ve empowered all the accounts on our servers with a prepay basis. The charges for a particular service remain the same throughout its prepayment period. However, we keep the authority to make any change in our pricing scheme at any point of time. The account gets automatically charged for the next payment period unless a cancellation request is submitted in conjunction with our “cancellations and refunds policy”.
In case of expiration of a clients’ card, he/she is advised via our ticket system to update his/her card details. Nonetheless, if no action is taken by the client, there is a provision to suspend his/her services after 7 days of payment being due. In addition, we do not assure the clients for their suspended sites to remain intact on our servers.
We,furthermore, reserve the rights to suspend other services by that particular customer if an outstanding debt exists. The customer is him/herself responsible for all the debit owed to their accounts from the time of account establishment to the submission of a cancellation request.
Bills or invoices are sent to the customers via email every time on an online purchase. Either we or our credit card processors are liable for sending the invoices. The customers’ cards get automatically charged upon sending such an email.
As a client-centric organization, we consider your views at the top of everything and thus, we provide a 30 days money back guarantee for the customers who are not satisfied with our services. It facilitates them to apply for the refund or cancellation of the services within 30 days of the payment date. However, the guarantee validation can never be exceeded in any case and therefore, any cancellation request after the aforementioned duration is not entertained. In addition, the domain registration, domain transfer, dedicated managed server, or setup fee is nonrefundable in any case. In addition, there are some products that are not available for refunds, these are:
You may simply apply for a refund by submitting a refund ticket at http://manage.hostpreneur.net. A cancellation request, on the contrary, can be made by selecting a product at http://manage.hostpreneur.net and providing us a relevant reason for the cancellation. Furthermore, the cancellations requested online or via phones would not be processed.
Accounts that have been canceled or deactivated, or even suspended either for violating any of our terms of service, or exceeding their disk or bandwidth usage amount, are not liable to avail our 30 days money back guarantee.
HOST PRENEUR is not liable for any mutilation of your business. We do not provide any kind of warranty for our services. HOST PRENEUR disclaims any warranty, merchant ability including the loss of data resulting from delays, server malfunctions, missed backups, non-deliveries, wrong deliveries, and any or all service interruptions caused by any of our proprietors and their employees.
HOST PRENEUR reserves the right to alter, change, or modify any provision of this terms of service agreement at any time, with or without any prior notice to the customers.
Last updated om June 16th, 2015